Scope
This policy is intended to cover eligible Kibroo subscription payments. It does not create an automatic entitlement to a refund and does not alter rights that apply under law.
Request review
A customer may contact Kibroo with the payment reference, business account and reason for the request. Never send card details through a contact form. Kibroo reviews requests against the approved commercial policy and payment status.
Provider processing
Where a refund is approved, processing may involve the payment provider and settlement time can depend on that provider and the customer's financial institution. Kibroo's public website does not process card refunds directly.
Required approval
Eligibility windows, exclusions, renewal treatment, partial refunds, chargebacks and the authorized support contact must be finalized through commercial and legal review before launch.